Terms of Use

Terms of Service & Privacy Policy

The User’s attention is drawn to these Terms of Service because they are important and should be carefully noted. This Agreement applies to any User. If there is any provision in this Agreement that the User does not understand, it is the User’s responsibility to ask the Company to explain it to the User before accessing the Website again or continuing to use the Website, failing which, the User must leave the Website. The Company permits the use of this Website subject to this Agreement. By using this Website in any way, the User shall be deemed to have accepted this Agreement unconditionally. The User must not use this Website if the User does not agree to this Agreement. This Website is a service made available by the Company and it may only be used under the following terms and conditions, which shall constitute an agreement between the Company and the User (“this Agreement”). The User’s use of this Website, whether or not the User explicitly accepts this Agreement, constitutes the User’s agreement to be bound hereby.

Definitions and Interpretation

“Content” shall include but not be limited to all digital or non-digital products or services, forms of media, information made available on the Website, including but not limited to text, user submissions, images, audio, video, documents, online courses, packages, and other downloadable or interactive resources. This includes multimedia files, downloadable resources, written posts, educational materials, and any other items, whether purchased or free, presented in whole or in part, across various formats or delivery methods, made accessible through the Website. This applies to all content available now and which may be added at any time in future.
"Submissions" shall include but not be limited to notes, images, creative materials, ideas, suggestions concepts, communications including any data, questions, answers, ratings, reviews, testimonials, comments and other information submitted on the Website via transmission by electronic mail or otherwise.
“The Company” means Sales Core (Pty) Ltd (registration number 2022/321082/07).
“User” means any as individual or entity (including but not limited to users who are browsers, vendors, customers and potential customers, merchants, and/or contributors of content) which accesses this Website from any location, notwithstanding the fact that such a person only visited the home page of the Website, but shall also include anyone who interacts with the Website’s features, including but not limited to browsing, creating accounts, making submissions, engaging with, accessing, purchasing or consuming any Content. In this context, the User is both a Website visitor and a potential consumer, who thereby engages our “Services” and whose personal data may be collected and processed in accordance with applicable privacy laws.
“The Website” means the website located at www.salescore.com and includes all of the Content thereon or accessible via links and other addresses supported by third parties which can be accessed via the Website.

In this Agreement unless it appears to the contrary, the singular shall include the plural and visa versa, any reference to any gender shall also include the opposite gender and any reference to a natural person, shall include legal person and visa versa.

Terms of Service

Website License & Use
1. As a User of this Website, the User is granted a non-exclusive, non-transferable, revocable, limited license to access and use the Website and Content in accordance with this Agreement. The Company may terminate this license at any time and for any reason.
Trade Mark, Copyright and Restrictions on Use
1. The Content on this Website is for the User’s personal or professional use only and not for commercial exploitation.
2. If you purchase a product with a single seat and licence, it is allocated directly to you and for your use only. If you purchase multiple products and/or multiple seats and licences, each one of them may only be allocated by you to one person within your organization. Sharing licenses or login credentials with more Users than the number of seats is strictly prohibited and may result in the immediate cancellation of all of the licenses without refund or the requirement for you to immediately pay pro rata for the number of extra Users who accessed the Company’s products or Services, at the Company’s discretion. You agree that all Users who access the Content, regardless of whether or not this is performed in line with this term, are part of your organization and shall automatically be bound by this Agreement.
3. Likewise, if an organization purchases a product which is intended for individual use, either directly or through an individual affiliated in any way with the organization, which results in the Company generating less revenue than if the product was purchased correctly in terms of the offers for organizations (or Teams) on the Website, it may result in the immediate cancellation of the license without refund or the requirement for organization to immediately pay for the correct product, at the Company’s discretion.
4. The User is strictly prohibited from creating works that are based on the Content. The prohibition applies regardless of whether the Content is sold, negotiated or given away and/or further alienated in any manner whatsoever.
5. The User, with the inclusion but not the limitation of the following, may not reproduce, duplicate, publish, modify, copy, download, upload in any manner, post, broadcast or transmit, reverse engineer or disenable, display, or distribute or in any way exploit any of the Content, except in so far that the User may download or print one copy of the Content on any single computer for the User's personal, non-commercial use only. Provided that all propriety notices and restrictions attached to the Content are kept intact, unless expressly permitted by the site, or unless prior written consent from the Company has been obtained.
6. Users may not decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense or create derivative works from this Website or Content.
7. Users may not use any network monitoring or discovery software to determine the site architecture or extract information.
8. Users may not use any robot, spider, web crawlers, other automatic software or device, or manual process to monitor, search or copy this Website or the Content without the Company's prior written permission.
9. Users may note use the bandwidth and storage resources provided by the Company or third parties in an unreasonable and disproportionate manner. The Company may monitor usage to ensure fair distribution of resources among all of our Users. In the event that your bandwidth or storage usage exceeds what we view in our sole discretion is reasonable and proportionate, the Company reserves the right to take appropriate measures, including but not limited to implementing bandwidth throttling, imposing storage limits, suspending or terminating your access to the services, in whole or in part, without liability.
10. Users may not use this Website to transmit any false, misleading, fraudulent or illegal communications, or use the Services for or in connection with any illegal or unauthorized purpose or in a manner that:
  1. infringes, violates or misappropriates any rights of any person, including intellectual property, confidentiality or privacy rights;
  2. is harmful, fraudulent, deceptive, misleading, threatening, harassing, defamatory, offensive, biased, obscene, vulgar, indecent, menacing, tortious or otherwise objectionable as determined by us in our sole discretion;
  3. attempts, in any manner, to obtain the password, account, or other security information from any other User;
  4. violates the security of any computer network, or crack any passwords or security encryption codes;
  5. results in the submission of false or misleading information; or
  6. violates any laws, rules or regulations in your jurisdiction.
11. Users may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit or public purposes all or any portion of this Website, except to the extent permitted above.
12. No person may frame the Website, in any manner whatsoever, without the prior written consent of the Company.
13. The Company shall not be liable, in any manner whatsoever, for any damage, loss or liability that resulted from the use of such Content by the User or any third party who obtained any Content from the User.
14. Hyperlinks to the Website from any other source shall be directed at the home page of the Website. The Company shall not be liable, in any manner whatsoever, for any damage, loss or liability that resulted from the use of Content from the Website if such Content was accessed through a hyperlink which was not directed at the home page of the Website. Persons that wish to link to Content beyond the home page of the Website shall do so at their own risk and indemnify the Company against any loss, liability or damage that may result from the use of Content from the Website. The Company’s non-liability for deep linking is based on the fact that deep links may bypass this Agreement.
Nomination of Additional Users
1. For each bundle purchased, which includes our currently-named “Buy One, Gift One” initiative, the purchaser may nominate one individual between the ages of 18 and 23 to receive the equivalent version of the bundle purchased, who shall automatically become a User in terms of this Agreement. The recipient of such nomination shall not be able to nominate any further recipients. The Company reserves the right to verify the eligibility of the nominated individual, including confirming his/her age. The User is required to provide accurate and sufficient contact details (such as name, email address, and phone number) of the nominee to enable the Company to contact and grant him/her access to the course. If the nominated individual does not meet the age criteria or if the information provided is insufficient, the Company reserves the right to deny access to the relevant course without further obligation. The Company also reserves the right to modify or discontinue the nomination offer at any time, without prior notice.
Intellectual Property Rights and Domain Name Use
1. All intellectual property on the Website, including but not limited to Content, trademarks, domain names, patents, design elements, software, databases, text, graphics, icons and hyperlinks are the property of or licensed to the Company and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights licensed to the User herein, all other rights to intellectual property on the Website are expressly reserved.
2. “Sales Core”, in any number of variations and arrangements may, now or in the future, constitute a registered trademark and Users agree not to use such trademark as an element of a domain name or sub-domain name, notwithstanding the fact that such domain name use or registration may be allowed in terms of trademark and/or constitutional law. Upon request to do so, a User shall immediately cease to use such domain name and transfer it to the Company at the cost of the User.
Changes and Amendments
1. The Company expressly reserves the right, in its sole and absolute discretion, to do any of the following, at any time without prior notice, although it is under no obligation to do so:
  1. change this Agreement;
  2. change the Content;
  3. discontinue any aspect of the Website;
  4. change the software and hardware required to access and use the Website.
Products and Services
1. Certain products or Services may be available exclusively online through the Website. These products or Services may have limited quantities. All sales are final unless otherwise stated.
2. The Company reserves the right, but is not obligated, to limit the sales of its products or Services to any person, geographic region, or jurisdiction. The Company may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. The Company reserves the right to discontinue any product at any time. Any offer for any product or Service made on this Website is void, where prohibited or impossible.
3. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Optional Tools
1. The Company may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that the Company provides access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. The Company shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers.
2. The Company may also, in the future, offer new Services and/or features through the Website (including, the release of new tools and resources). Such new features and/or Services will be subject to this Agreement.
Accuracy of Billing & Account Information
1. The Company reserves the right to refuse any order you place with it. The Company may, in its sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that the Company makes a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address or phone number provided at the time the order was made. The Company reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors which are not authorised by us for such purposes.
2. As a User, you agree to provide current, complete, and accurate purchase and account information for all purchases made on the Website or any third party website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Prices & Payment
1. Prices are subject to change without notice. We reserve the right to modify or discontinue the Services (or any part or content thereof) without notice at any time.
2. We will not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. When you purchase products or services or Content from our Website or via any third party, you agree to provide current, complete, and accurate purchase and account information.
3. We use trusted third-party payment processors to handle payment transactions, and we have been advised that these processors comply with industry security standards, including encryption of payment information and adherence to PCI-DSS (Payment Card Industry Data Security Standard) requirements. These standards help ensure the secure handling of your credit card and payment data during the transaction process.
4. Your purchase transaction data will only be stored for as long as necessary to complete your purchase. Once the transaction is finalized, all payment details, except for those required to maintain records for legal and regulatory obligations, will be deleted or anonymized by us or our third-party payment processor.
5. By making a purchase, you authorize us and the relevant payment processor to charge the applicable amount to your selected payment method. Any refunds, chargebacks, or disputes regarding the payment will be handled according to our refund policy and the terms set forth by the third-party payment processor.
6. You are responsible for any fees, including but not limited to transaction fees, foreign exchange fees, or other costs related to the use of your payment method.
Refunds
1. Refunds are available within 7 days of the purchase date, provided that the User has not viewed or completed more than 60% of the course. The Company is able to track the User's progress, and if it is found that more than 50% of the courses content has been accessed, the refund request will not be granted. The User acknowledges that evaluating the possible usefulness of the course does not require completing 100% of the content, and that attempting to access and utilise the majority of the courses before requesting a refund on the basis that no value was gained is not in good faith or conscionable. Transaction fees may be deducted from the refund amount.
Third Party Services
1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
3. Certain providers may be located in- or have facilities that are located in- a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
4. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by our Terms of Service or Privacy Policy.
5. In the event that such third party services are not available at any point of time and for any period, for any reason whatsoever outside of the direct control of the Company, the User shall have no claim at all against the Company, including for damages or entitlements to refunds or the like.
Third Party References
1. Any references to third-party companies, tools, or services mentioned on the Website or in course materials are provided for example or reference purposes only. The Company does not endorse, recommend, or make any representations regarding the accuracy, reliability, suitability, or quality of these third-party tools or services. The inclusion of such references should not be interpreted as an endorsement or affiliation.
Hyperlinks to Third Party Sites
1. The Company may provide hyperlinks to websites not controlled by the Company (“target sites”). Such links do not imply any endorsement, agreement on- or support for- the content of such target sites. The Company does not editorially control the content on such target sites and shall not be liable, in any manner whatsoever, for the access to, inability to access or content available on or through such target sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
2. Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. The Company is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
3. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites or tools. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Security
1. The Company shall take all reasonable steps to secure the Website, however, the Company does not make any warranties or representations that it shall be 100% safe and secure.
2. The Company is under no legal duty to encrypt any part of the Website or any Content or communications from and to the Website and is also under no legal duty to provide digital authentication of any page on the Website.
3. Users may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, to the Website or the server and computer network that support the Website. Notwithstanding criminal prosecution, any person who delivers any damaging code to the Website, whether on purpose or negligently, shall, without any limitation, indemnify and hold the Company harmless against any and all liability, damages and losses the Company and its partners or affiliates may suffer as a result of such damaging code.
4. Users may not develop, distribute or use any device to breach or overcome the security measures of the Company, and the Company reserves the right to claim damages against any and all persons concerned with a security failure or breach.
Disclaimer, Limitation of Liability & Indemnification

Website and Content Access: The Company (including but not limited to its owners, directors, employees, suppliers, partners, affiliates, agents, parent company, subsidiaries, officers, contractors, licensors, service providers, subcontractors, and interns) shall not be liable for any damage, loss, or liability of any nature incurred by any party arising from access to the Website or Content, access to linked websites, inability to access the Website, inability to access linked websites, content available on the Website, or services available through the Website. This exclusion of liability also applies to any other event not directly related to the Company’s gross negligence.

Use of the Website and Services: The Company shall not be liable for any loss, claim, liability, or damage of any kind resulting from your use of the Website or any services provided. You expressly agree that your use of the services is at your sole risk.
"As Is" Basis: The Website, its content, and the services provided are supplied on an "as is" and "as available" basis without warranties or representations of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. It is your responsibility to ensure that the content, products, and services offered on the Website meet your individual requirements and are compatible with your hardware and software before entering into any agreement with the Company.
Errors and Omissions: The Company does not warrant that the content or services available on the Website will always be true, correct, complete, or free from errors. The Company reserves the right to correct any typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability without prior notice. The Company is not obligated to update or clarify information in the service or on any related website, including pricing, except as required by law.
Professional Advice Disclaimer: Any information, ideas, or opinions expressed by the Company via electronic communications or on the Website should not be considered professional advice. Users are encouraged to consult with a qualified professional before acting on any information provided on the Website.
Service Availability: The Company does not guarantee, represent, or warrant that your use of the service will be uninterrupted, timely, secure, or error-free. The Company may remove or cancel services at any time, without notice to you, for indefinite periods of time.
No Liability for Third-Party Services: The Company integrates and references third-party services and tools for illustrative purposes only. The Company is not liable for any service interruptions, failures, or damages resulting from the performance or failure of these third-party providers. Any such issues do not entitle you to a refund or compensation.
Force Majeure: Users acknowledge that access to the Website and communication with the Company may be interrupted due to events beyond the Company’s control, including but not limited to power failures, virus infections, or other "acts of God."
Limitations of Liability for Damages: In no event shall the Company (including but not limited to its owners, directors, employees, suppliers, partners, affiliates, agents, parent company, subsidiaries, officers, contractors, licensors, service providers, subcontractors, and interns) be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of the Website, services, or any products procured through the Website. This applies regardless of the nature of the claim, whether in contract, tort (including negligence), strict liability, or otherwise, even if the Company has been advised of the possibility of such damages.
Jurisdictional Limitations: Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, the Company’s liability shall be limited to the maximum extent permitted by law.
Indemnification: You agree to indemnify, defend and hold the Company (including but not limited to its owners, directors, employees, suppliers, partners, affiliates, agents, parent company, subsidiaries, officers, contractors, licensors, service providers, subcontractors, and interns) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Removal and Correction of Content
1. Users are encouraged to report untrue, inaccurate, defamatory, illegal, infringing and/or harmful Content available on the Website to the Company. The Company undertakes to correct and/or remove such Content or any part thereof if the person reporting such Content provided reasonable grounds to prove the alleged nature of the Content.
Lifetime Access
1. Purchases that include “lifetime access” provide the User with ongoing access to the course content for as long as the Company offers the course and/or for as long as the Company remains in operation. In any event, lifetime access applies only to the current version of the course available at the time of purchase. This does not include access to any future updates, new releases, or similar courses that may be introduced after the purchase.
2. The Company reserves the right to discontinue or modify the course at any time, for any reason, without notice. In the event that the course is discontinued, the User’s access may be terminated, and no refunds will be issued. The User acknowledges that lifetime access does not imply any guarantee of perpetual availability and agrees that the Company will not be liable for any modifications or discontinuation of the course, or any damage, loss, or liability of any nature incurred by any party arising as a result of this.
Interception of Communications
1. Subject to the provisions of the Regulation of Interception of Communications (RIC) Act 70 of 2002, the User agrees to the Company’s right to intercept, block, filter, read, delete, disclose and use all communications sent or posted by the User to the Website or its staff and employees.
2. The User agrees and acknowledges that the consent provided by the User in terms of this Agreement satisfies the “writing” requirement.
User Comments, Feedback, Grant & Conditions
1. If you choose to provide feedback, including any ideas, suggestions, concepts, processes, techniques, questions, answers, codes/scripts, and other comments related to our Website or our Services, proposed services, documentation or business (“Feedback”), we will own and may use such Feedback without any restrictions and obligations to you, and you hereby waive any claim you have to ownership, compensation, monetary or otherwise.
2. You grant us a non-exclusive right to use your trade-names, trademarks, service marks, trade dress and logos to promote our Service.
3. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
4. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Unlawful Activity
1. The Company reserves the right to investigate complaints, suspicions or reported violations of this Agreement and to take any action it deems appropriate, including but not limited to reporting any suspected unlawful activity to the applicable authorities, regulators or third parties and disclosing and information necessary to appropriate such persons or entities.
Entire Agreement, Amendments & Severability
1. This Agreement constitutes the entire agreement between the Company and the User and shall take precedent over any disclaimers and/or legal notices attached to any communications and/or postings received by the Company from the User.
2. We reserve the right to modify this Agreement at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website.
3. If the Website or courses or any relevant components of our business are acquired or merged with another company, your information may be transferred to the new owners so that we/they may continue to sell products and services to you.
4. In the event that any clause detailed herein is found unenforceable or invalid for any reason, such term(s) or condition(s) shall be severable from the remaining clauses. The remaining clauses shall remain enforceable and applicable.
Applicable and Governing Law
1. Notwithstanding the “.com” domain of this Website, the Website is controlled and operated from the Republic of South Africa and, therefore, the South African law enforced by the South African courts governs the use or inability to use the Website, its Content, services and this Agreement.
Termination
1. The use of or access to the Website constitutes the Users acceptance of this Agreement, which are binding on the User and shall take effect on the date when the User first makes use of or accesses the Website.
2. If the User does not accept all the clauses in this Agreement in full, the User must exit the site immediately.
3. The Company has the exclusive discretion to terminate the agreement at any time.
4. After the User has exited the site as aforesaid, the User must destroy all content, whether content, materials or software, obtained from the site and all copies thereof.
5. In the event of the User failing to exit the site as aforesaid, the Company has the right to claim any indirect, direct, incidental, special or punitive damages caused to the Company from the Users unauthorized access and/or use of Website. The User further indemnifies the Company against any claims for damages of whatsoever nature caused to another party by the Users unauthorised use and/or access of the Website.

Privacy Policy

Policy Terms
1. The Company shall take all reasonable steps to protect the personal information of Users and for the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (“PAIA”). The Company's PAIA Manual can be downloaded using the following link: www.salescore.com/downloads/paia-manual
2. The Company may electronically collect, store and use the following personal information of Users, whether submitted directly or otherwise collected, including but not limited to data containing names and surnames, birth dates, genders, addresses (physical and digital), contact numbers, browsing habits and click patterns, e-mail address, User-selected passwords, IP address and any other personal and entity data.
3. The Company may collect, store and use the abovementioned information for the following purposes:
  1. providing support and services to the User;
  2. inform the User of facts relating to his/her access and use of the Website and inform the User about competitions and offers from the Company and/or its partners or affiliates; and
  3. to compile statistical information about browsing habits, click-patterns and access to the Website.
4. The Company may collect, maintain, save, compile, share, disclose and sell any information collected from Users, subject to the following provisions:
  1. The Company shall not disclose personal information from Users unless the User consents thereto, which consent is hereby provided by the User;
  2. The Company shall disclose information without the User’s consent only through due legal process; and
  3. The Company may compile, use and share any information that does not relate to any specific individual.
5. The Company owns and retains all rights to non-personal statistical information collected and compiled by the Company.
6. This Policy describes how the Company collects and uses the personal information provide to it by its Users. It also describes the choices available to the User regarding the Company’s use of the User’s personal information and how the User can access and update this information. The Company is committed to protecting the privacy of Users of this Website and its services. To better inform the User of the Company’s policy concerning User privacy, the Company has adopted the following terms, which adhere to the General Data Protection Regulation (GDPR) and Protection of Personal Information Act (POPIA) 4 of 2013.
7. It is possible, either now or from time to time, that for the Company to enable its Users to access the Website, its services and all and any functionalities, that the Company may collect, amongst other things, information concerning internet protocol addresses, usernames and passwords, or other authentication methods, names, postal address, email address and transactional information.
8. In connection with any submissions made on this Website, the Company may collect any number of different data which falls within the scope of either the GDPR or POPIA.
9. The Company will use its best endeavours to limit the types of personal information it processes. However, to the extent necessary, a User’s agreement to this Agreement constitutes consent as contemplated in section 69 of POPIA and/or Article 7 of the GDPR (whichever is applicable).
10. The Company will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with the User’s specific consent (provided herein or otherwise) or in the circumstances permitted by law.
11. The Personal Information that the Company collects from Users shall only be accessed by the Company’s employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.
12. The Company may also collect certain non-personally identifiable information, such as the type of browser used by the User (e.g. Firefox, Internet Explorer, Chrome), the type of operating system used by the User (e.g., Windows or Mac IOS), and the domain name of the Internet service provider used by the User.
13. The Company may also collect personally identifiable information through correspondence or submissions transmitted to it by the User.
14. The Company does not knowingly collect personally identifiable information from anyone under the age of 16. If it is discovered that the Company has collected such information, it will promptly delete that information.
  1. Data Integrity & Use of the Information
    1. The Company uses the personal information collected in ways that are compatible with the purposes for which it was intended to be used, such as:
      1. to enable the use of this Website and its Content and services, and to allow the Company to render services not provided directly through this Website.
      2. to respond to a User’s enquiries;
      3. for system administration, customer support and troubleshooting purposes;
      4. for new product and service announcements and updates;
      5. to survey you about your usage or seek your opinion;
      6. for service announcements;
      7. for sending newsletters;
      8. to improve the design of this Website;
      9. to enable the Company to enforce this Agreement;
      10. to track and analyze site usage.
    2. The Company will take reasonable steps to ensure that personally identifiable information is relevant to its intended use, accurate, complete, and current. If a User wishes to opt out of the Company’s use of personally identifiable information, it may do so in line with this Agreement.
  2. Use of Cookies and Behavioural Targeting
    1. The Company may elect to use "cookie" technology. Cookies are small pieces of data that are stored on the User’s computer and act as a tool for controlling certain system variables and storing system configuration information in the “www” environment. From time to time, the Company may use cookies to store user preferences for viewing the Website, regional and geographical information connected to an IP address, and to store submission and authentication information. The Company does not use cookies to identify what other sites a User has visited. However, the Company may use certain tools to understand the flow of traffic to and from this Website. A User can control the use of cookies at the individual browser level, but if a User chooses to disable cookies, it may limit the User’s use of certain features or functions on this Website or its services.
    2. As with most websites, the Company may gather certain information automatically and store it in log files. This information may include but shall not be limited to IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. The Company may link this automatically collected data to other information that it may collects about a User.
    3. We may also use automated tracking methods on our Website, in communications with you, and in our products and services, to measure performance and engagement.
    4. Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we may not alter our data collection and usage practices when we detect such a signal from your browser.
    5. While some cookies are used to control basic functions of the site, some cookies store basic user information in certain ways. Some cookies that are essential to a User’s use of this Website may have already been set. The User may delete and block all cookies from this Website, but it may not work without cookies. At the Company’s discretion, it may elect to use any manner of cookie.
  3. Onward Transfer of Information
    1. The Company may work with other organizations that provide specific services to it. The Company will provide only the personal information necessary for the third party to provide these services for it. These organizations may not use personal information except for the purpose of providing these services.
    2. The Company may also transfer personally identifiable information to third parties, including third parties located internationally, such as applicable publishers, other content providers, and libraries, who can better assist with User inquiries, to facilitate order fulfilment and to enable them to inform Users of services provided by the Company and/or the third parties' products and services that may be of interest, if applicable. The Company shall require that these parties agree to process such information based on its instructions and in compliance with this privacy policy, and any other appropriate security measures.
    3. In relevant cases, the amount of data transmitted is limited to the minimum required.
    4. The Company does not sell or share personal information about or the purchasing history of individual Users, except as set forth above and in the following circumstances:
    5. In certain situations, the Company may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. The Company will do so if required to by law, or if the Company believes, in good faith, that such action is necessary to comply with the law or a legal proceeding, or to protect against violations of this Agreement, or to protect and defend the Company’s rights and property or the rights and property of rights holders whose content is made available through this Website and its services, or with service providers with whom the Company has entered into agreements to assist it with its business operations;
    6. In addition, the Company may share general usage data in aggregated form so that no personal information is identifiable to participating institutions, content providers, researchers, and the general public. The Company will provide the User with all of the User’s retained personal information provided via the Website, where applicable, on request.
  4. Consent
    1. By using this Website, the User consents to the collection and use, in accordance with this Agreement, of the information that the User provide to the Company. The Company will remove a User’s personally identifiable information from its records or refrain from using same on request, if the User should so contact the Company at [email protected]. This may prevent a User from accessing this Website and its services if the Company requires this information in order to perform properly.
    2. The Company shall be entitled to process a User’s personally identifiable information in South Africa. The User hereby expressly authorises the transfer of same to the Company in South Africa for processing, as and when required to perform its services. By agreeing to this Agreement, the User and the Company agree to be bound by the Standard Contractual Clauses for data transfers between EU and non-EU countries. The governing law shall be law of the member state in which the User is resident. The aforementioned Clauses shall be updated and/or amended from time to time in accordance with any changes to the applicable data protection law and/or any updates to the technical and organisational security measures implemented by the Company.
  5. Security
    1. The Company protects Users’ personal information from unauthorized access and disclosure through the use of passwords and physical and software security measures. Nonetheless, the Company recognize that third parties may obtain access to information through unlawful actions, and thus do not promise that a User’s information will always remain private, despite the Company’s efforts and the importance it places on maintaining a User’s privacy. Additionally, the Company does not claim any responsibility for information collected by or from websites linking to or from this Website.
    2. In the event that the Company discovers or is notified of a security breach where personal information is at risk, it will notify the User electronically if the Company has a User’s email address. If the User do not wish to be notified via email in the event of a breach, please contact the Company and notify it accordingly.
  6. Access, Erasure and Correction
    1. Upon request, the Company will provide a User with information about whether it holds any of a User’s personal information. If a User would like to review, delete or update such information, the User may contact the Company at [email protected]. The Company will permit the User to correct, amend, or delete information that is demonstrated to be inaccurate. The Company will respond to such request within a reasonable timeframe. Please note, because of the way that the Company maintains certain services, after a User deletes or amends such information, residual copies may take a period of time before they are deleted from the Company’s active servers, if applicable, and may remain in the Company’s backup systems.
    2. The User will need to provide sufficient identifying information, such as name and email address, and possible additional identifying information, as a security precaution.
  7. Data Retention
    1. The Company will retain a User’s information for as long as an account is active or as needed to provide the User with the services that it sought by accessing this Website, or as may be required by law. If a User wishes to cancel an account or request that the Company no longer use a User’s information to provide any services, please contact the Company accordingly at [email protected]. The Company will retain and use a User’s information as necessary to comply with its legal obligations, resolve disputes, and enforce any of its agreements.
  8. Enforcement and Dispute Resolution
    1. The Company will use its best endeavours to ensure compliance with this Policy. The Company encourages interested persons to raise any concerns with the Company. The Company will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Policy.
    2. If a User has an unresolved privacy or data concern that the Company has not addressed satisfactorily, European Union data subjects may seek other remedies or lodge a complaint with a supervisory authority, in particular in the member state of a User’s habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the GDPR.
  9. Notification of Privacy Policy Changes
    1. The Company may update this privacy policy to reflect changes to its information practices. If the Company makes any changes to the manner in which it uses a User’s personal information, it will update this Policy. The Company encourages any User to periodically review this Agreement for the latest information on its privacy practices.